Refund policy

Return & Refund Policy

Effective Date: August 24, 2026

Thank you for shopping at Mabuu Concept. We understand that a purchase may occasionally need to be returned or exchanged. To make the process as transparent as possible, this policy explains our return timeframe, eligibility requirements, refund process, shipping responsibilities, and procedures for resolving order problems.

1. Return Period

Mabuu Concept provides a 30-day return window, beginning on the date your order is confirmed as delivered.

A return request must be submitted within this period. To qualify, the merchandise should generally meet all of the following conditions:

It remains unused, unworn, and in the condition in which it was received.
It has not been altered, washed, modified, or damaged after delivery.
Original packaging, tags, labels, accessories, and other included materials are present when applicable.
You can provide your order number, receipt, or another form of valid proof of purchase.

Returns that do not meet these requirements may be declined, subject to applicable consumer protection laws.

2. How to Open a Return Request

Before returning merchandise, please email our customer support team at andreandedik25@gmail.com.

In your message, provide:

Your full name.
Your order number.
The item you wish to return.
The reason you are requesting a return.
Photos or other supporting information when reporting damage, defects, or an incorrect product.

We will review your request and provide return instructions when the merchandise qualifies.

A return should not be shipped until you have received instructions from Mabuu Concept. Merchandise sent without prior approval may not be accepted.

3. Changed Your Mind?

If you decide that an eligible product is not right for you, you may request a return within the applicable 30-day period.

For a return resulting from personal preference, ordering the wrong product, or another reason not caused by Mabuu Concept, the customer is generally responsible for the return shipping expense.

The original shipping fee, if any, is generally non-refundable for these voluntary returns.

4. Damaged Items Upon Arrival

If your order arrives damaged, please notify us as soon as reasonably possible after discovering the problem.

Send an email to andreandedik25@gmail.com with:

Your order number.
A description of the damage.
Clear photographs of the affected merchandise.
Photographs of the shipping packaging when relevant.

Please keep the item and packaging while we evaluate your claim.

After reviewing the information, we will determine an appropriate remedy, such as a replacement, refund, or another suitable resolution.

5. Defective or Incorrect Orders

If you receive a defective item or a product that does not match what you ordered, contact us before sending it back.

Once the issue has been verified, Mabuu Concept will provide instructions for resolving the order.

If a return shipment is required because we sent the wrong product or because an eligible product arrived defective, we will be responsible for reasonable return shipping expenses associated with the approved return.

6. Exceptions to Returns

Some types of merchandise may not qualify for ordinary returns. Depending on the product, these may include:

Used, worn, washed, or altered merchandise.
Products damaged after delivery because of misuse or improper handling.
Customized, personalized, or made-to-order products.
Gift cards.
Opened personal-care, cosmetic, beauty, or other hygiene-sensitive products that cannot safely be resold.
Items marked Final Sale or otherwise identified as non-returnable before purchase, where permitted by law.

If you have questions regarding the eligibility of a particular product, please contact us before returning it.

7. Exchanges

We are happy to review exchange requests for eligible merchandise.

If you want another size, variation, or product, email us with your order details. Exchanges are subject to available inventory, and we cannot reserve or guarantee replacement merchandise until the request has been reviewed.

If a direct exchange is not practical, we may ask you to return the original eligible item for a refund and place a separate order for the product you prefer.

8. Sending an Approved Return

When return shipping is your responsibility, please package the merchandise securely and follow the return instructions provided by our support team.

We recommend selecting a shipping service that offers tracking and retaining the shipping receipt until your return is completed.

Mabuu Concept cannot assume responsibility for customer-arranged return packages that are lost before they reach the designated return location.

9. Return Assessment

After your authorized return is received, we will review it to ensure that the item corresponds with your order and satisfies the applicable return conditions.

We may check the merchandise, packaging, accessories, tags, and other components as part of this assessment.

You will be notified after the review has been completed and informed whether your refund has been approved.

10. How Refunds Are Issued

For an approved return, the applicable refund will normally be credited to the original payment method used at checkout.

After Mabuu Concept issues the refund, your bank, card issuer, or payment processor may require additional time to post the credit to your account.

The exact processing period varies depending on your financial institution and is not controlled by Mabuu Concept.

11. Shipping Fees and Refund Calculations

For voluntary returns, the eligible refund generally covers the price of qualifying returned merchandise. Original shipping charges and customer-paid return shipping costs are generally not refundable.

When an order problem is confirmed to have resulted from our error, or when merchandise arrives damaged or defective, shipping-related costs will be addressed according to the circumstances and applicable law.

12. Orders That Cannot Be Delivered

Customers are responsible for providing accurate shipping information when placing an order.

If a package is returned because an incorrect or incomplete address was provided, or because delivery could not be completed for reasons attributable to the recipient, additional shipping expenses may apply before the order can be resent.

Any refund associated with an undeliverable package will be evaluated based on the circumstances and applicable legal requirements.

13. Cancellation or Modification Requests

If you need to cancel or change an order, please contact andreandedik25@gmail.com promptly after placing it.

We will make reasonable efforts to accommodate your request before fulfillment begins. However, once an order has entered processing or has been shipped, changes or cancellation may no longer be possible.

After delivery, eligible merchandise can be submitted for return according to this policy.

14. Statutory Consumer Rights

This policy establishes Mabuu Concept's standard return and refund procedures. It does not replace or restrict any consumer right or remedy that cannot legally be waived.

Where applicable federal, state, or local law provides mandatory protections that differ from these terms, those legal requirements will apply.

15. Contact Information

For questions about a purchase, return authorization, refund, exchange, or damaged or incorrect merchandise, please contact:

Mabuu Concept
Address: 4707 S Fulton Pl, Tulsa, OK 74135, United States
Phone: +1 (918) 508-5255
Email: andreandedik25@gmail.com

When contacting customer support regarding an existing purchase, please include your order number and the email address used to place the order so we can locate your information and assist you efficiently.